Then add a new identity by selecting the plus icon on the bottom right corner of the application:ġ2.
On the application, go to the main menu by selecting the icon on the top left corner and go to Identities. Launch the Entrust IdentityGuard Soft Token application on your desktop PC/Mac or mobile device.ġ1. PLEASE DO NOT use the number below for your soft token registration.ġ0. You will be issued a different set of numbers. NOTE: The set of numbers below just for example purposes. You are provided with the information required to create a new soft token identity: Note that by selecting "Yes" you are confirming that the soft token you used previously should be deleted, and that you are going to be getting a new soft token to replace it.ĩ. Select the option "Recreate my soft token since I deleted its identity from my device".Ĩ. After you answer the questions correctly, you will be directed to Self-Administration Actions. On the Question & Answer challenge screen, provide the answers to the questions presented.ħ. Therefore, select the link below "question & answer challenge".Ħ. Since you have lost the soft token corresponding to the challenge question, you cannot provide a response. You will be directed to complete a second factor authentication challenge again. Select the link "I have misplaced my token."ĥ. You will be directed to complete a second factor authentication challenge. Once logged into your account, go to settings (the gear icon on the top right corner of your account) and select Manage My Account.ģ. įollow these steps to re-create your soft token:ġ.
You are switching to a new computer or mobile device from the computer or mobile device where you have previously installed and configured your soft token.
#RECONFIGURATION NEEDED FOR MAC MY PASSPORT HOW TO#
How to Re-create a Missing / Lost / Deleted Entrust IdentityGuard Soft Token
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